1. General Refund Policy
- No Refunds: All purchases made on our platform are final. We do not provide refunds under any circumstances, including but not limited to:
- Partial use of courses or subscriptions.
- Dissatisfaction with course content or failure to complete a course.
- Technical issues, unless explicitly determined to be unresolved by our support team.
2. Subscription and Payment Terms
- Subscription Cancellation:
- Users can cancel their subscription at any time, but cancellations will only take effect at the end of the current billing cycle. No prorated refunds will be provided for unused subscription time.
- Payment Processing:
- Refunds will not be processed, except for exceptions outlined in this policy (e.g., duplicate payments).
3. Course and Content Access
-
Dissatisfaction or Incompletion:
- Refunds will not be issued for dissatisfaction with course content or failure to complete a course.
-
Technical Issues:
- Users experiencing technical issues must contact our support team via the contact form on our website. While we will make every effort to resolve issues, refunds will not be provided.
-
Content Removal or Updates:
- Refunds will not be issued if a course or feature is removed or updated after purchase.
4. Free and Promotional Content
- Free Trials:
- We do not offer free trials for premium content.
- Promotional Discounts:
- Purchases made at a discounted price during promotions or sales are non-refundable.
5. Duplicate Payments or Accidental Purchases
- Exceptions:
- Refunds will only be issued for duplicate payments or accidental purchases after verification. To request a refund for these scenarios, users must contact our customer support team through the contact form on our website.
6. Dispute Resolution
- Customer Support:
- All disputes regarding payments or refunds will be handled through our customer support team. Users can reach us via the contact form available on our platform.
7. Refund Request Process
- Refund Requests:
- As a general rule, we do not accept refund requests. Users are encouraged to contact our support team for assistance with any concerns or issues they may encounter.
8. Additional Terms
- This Refund Policy applies universally to all users and regions. No exceptions will be made for specific jurisdictions or consumer protection laws.
- By using our platform and purchasing courses or subscriptions, users agree to this Refund Policy in full.
Contact Us
If you have any questions or need help, please contact our support team via the contact form on our website.